xbaij's Privacy Policy

01 Introduction

xbaij is a trusted online betting and casino platform operated for users in Bangladesh. We believe that protecting the privacy of our users' personal information is one of our highest responsibilities. This Privacy Policy describes how xbaij collects your information, how it is used, and how it is kept secure.

By using our platform, you agree to the terms of this Privacy Policy. We may update this policy from time to time, and any changes will be published on this page. We therefore advise you to review this policy regularly. Please feel free to contact us with any questions or concerns.

02 What Information We Collect

To create an account on xbaij and use our services fully, we may collect the following types of information:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification).
• Mobile number and email address.
• National ID or passport number (when identity verification is required).
• Username and password (stored in encrypted form).

2.2 Financial Information

• Mobile banking number — bKash, Nagad, Rocket, or Upay.
• Bank account details (for bank transfers).
• Deposit and withdrawal transaction history.

2.3 Usage Information

• Gaming activity and betting history on the platform.
• Login time, date, and IP address.
• Device type, operating system, and browser information.
• Cookies and session data (discussed in detail below).

2.4 Support Communications

• Details of what you share through live chat or email.
• Records of complaints and their resolutions.

03 How Your Information Is Used

We use the information we collect only for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To process deposits, withdrawals, betting, and gaming features.
• Age Verification: To ensure that only users aged 21 or above can use our platform.
• Security: To prevent fraud, cyberattacks, and unauthorized access.
• Customer Support: To answer your questions and resolve issues.
• Platform Improvement: To enhance the user experience and add new features.
• Notifications: To send you important updates related to your account.
• Responsible Gaming: To monitor user gaming behavior and provide support when needed.

xbaij never sells your information to third parties or shares it for marketing purposes.

04 Cookies and Tracking Technology

The xbaij website uses cookies and similar technologies. Cookies are small text files stored in your browser or device that help our platform function more effectively.

4.1 Cookies We Use

• Essential Cookies: Ensure the platform's basic functions work, such as maintaining your login session.
• Performance Cookies: Analyze how quickly pages load and where users run into problems.
• Functionality Cookies: Remember your preferences, such as language selection.

You can disable cookies from your browser settings, but some platform features may not work as a result.

05 Sharing Information with Third Parties

xbaij may share your information with third parties only in the following limited circumstances:

• Payment Processors: Organizations that handle approved payment methods such as bKash, Nagad, Rocket, Upay, and bank transfers — solely to complete transactions.
• Technology Partners: Those who assist in maintaining the platform's infrastructure and security — under strict confidentiality agreements.
• Legal Obligations: Based on valid requests or orders from competent authorities.
• Fraud Prevention: With relevant agencies when an account's security is under threat.

Outside of the above circumstances, we do not provide, sell, or rent your personal information to anyone.

06 Data Security Measures

xbaij follows industry-standard technologies and processes to ensure the security of your information:

• SSL Encryption: All data exchanged between your browser and our servers is protected through TLS/SSL encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Access Control: Only authorized staff have access to information they need.
• Firewall and Cybersecurity: Active monitoring systems to prevent unauthorized access and cyberattacks.
• Regular Security Audits: The platform is regularly tested for security vulnerabilities.

While we are committed to ensuring the highest level of security, no transmission over the internet can be fully guaranteed. We always advise you to keep your account credentials private and use a strong password.

07 Data Retention Period

xbaij retains your personal information only for as long as necessary:

• Active account data: For the entire duration that the account remains active.
• Transaction data: For the period required for financial records and auditing.
• Closed account data: For a set period after account closure to meet legal obligations.
• Support communication records: For a reasonable period to improve service quality.

Once the retention period ends, data is securely deleted or anonymized.

08 Your Rights

As a user of xbaij, you have the following rights regarding your own information:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: You can ask us to update incorrect or outdated information.
• Right to Deletion: You can request that your information be deleted in certain circumstances.
• Right to Restrict Processing: You can ask us to limit the use of your information in specific cases.
• Right to Object: You can object to your information being used for a specific purpose.
• Right to Close Account: You can request to close your account at any time.

To exercise any of the above rights, please contact us directly. We will respond to your request as promptly as possible.

09 Protection of Minors

xbaij is for users aged 21 or above only. We do not knowingly collect information from or provide services to anyone under the age of 21. If we find evidence that a user is below the required age, we will immediately close that account and delete all associated data.

If you believe a minor is using our platform, please notify our support team immediately.

10 Policy Changes and Updates

xbaij reserves the right to amend or update this Privacy Policy as needed. For any significant changes:

• The updated policy will be published on this page.
• The "Last Updated" date at the top of the page will be changed.
• For important changes, registered users may be notified by email or through an account notification.

Continuing to use the platform after changes means you have accepted the updated policy. We therefore encourage you to review this policy periodically.

11 Contact Us

If you have any questions, comments, or complaints about this Privacy Policy, or if you have a request regarding your data, please contact our support team:

Also read our Responsible Gaming page and Terms and Conditions page, where detailed information about xbaij's services is provided.